Common questions about our products and site
We list 33 Elizavecca hair and skin formulas across four shelves so you can read full ingredient lists and see what we make. This site is a reference catalogue rather than a store, so purchases and delivery belong to our retail partner.
Can I buy directly from this site?
This site is a static catalogue for browsing our products. Buying happens at the retail partner, where you can complete a purchase, view current stock and choose delivery options.
Are the prices listed here always up to date?
We check our listed prices against the partner catalogue regularly. The shelf price shown on the partner page is the final figure at the time of purchase.
How do I return an item or ask for a refund?
Returns and refunds are managed entirely through your account with the retail partner. Please do not send parcels to our Los Angeles mailing address, as staff there cannot process returned items.
Will these formulas work for my skin type?
Skin and hair respond differently to cosmetic ingredients. We share complete ingredient lists for every bottle and tub so you can check them before purchasing and patch test at home.
What is the Milky Piggy line?
The Milky Piggy line includes our cleansers, masks and moisturising creams featuring our black piggy mascot. We have formulated these items in Seoul since 2011.
How should I store these cosmetics?
Keep tubs and bottles in a cool, dry place away from direct sunlight. Look for the period after opening symbol printed on the packaging to see how long a product stays fresh.
Is this page the official brand shop?
Our site serves as a public product directory rather than a shop. We do not take payments, hold inventory or ship boxes from this catalogue.